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Privacy Policy
We have created this privacy statement for online e commerce in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting our website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
Return Policy
All couried returns will be refunded subject to handling fee , we will refund the product in full but not the courier charge if the goods were already delivered.
Customers residing in cape town may bring all returns to our factory shop (7 Jan Smuts RD, Beaconvale, Parow). Customers residing outside Cape town may courier all returns to Unit 8 Black heath small business centre , station road, Blackheath, however this will be done at the customers own expense.
Customers are to make sure of the size before purchasing as incorrect size returns will be done at the customers own expense.
Refunds
All refunds are subject to returns inspection , goods returned broken or damaged after it was delivered in sound order, will not be refunded. Please email all refund requests to info@thenappywarehouse.co.za.
Shipping & Delivery
We endeavor to deliver goods in sound order, all goods are our responsibility until item is delivered. If goods are damaged at arrival we will gladly replace it at no cost you.
Shipping in 2-5 business days dependent on location
Rates
- Anywhere in Cape Town – R85.00
- National & Regional – calculated at best possible rate
Terms and Conditions
Customers are to make sure of the correct size before purchasing as open packs cannot be returned as they are hygienic products and need to remain sealed.